NAI Student Help Desk
Requests for Service: Student Help Desk Ticket Submission
Location: The student help desk is located next to the library on C ramp.
Hours: 7:00 a.m. to 2:30 p.m.
Note: If you are having an issue with your laptop please try restarting it before requesting service. In some cases, restarting the laptop is all that is needed to correct the problem.
Requests for Service
Please use this link to enter a request for service if you are having a problem with your student laptop. You must fill this out BEFORE coming to the student help desk. In the event that you are unable to use your laptop to place your service request, please use a computer in the library or your personal device (e.g. cell phone) to fill out the service request form. If none of these are available, there is a kiosk at the student help desk that may be used if necessary.
Software Requests and Website Unblock Requests
All requests for software and website access must be submitted to the Technology Services Department by a faculty or staff member. Students should contact their teacher or other faculty member for any requests.
Loaner Power Adapters and Laptops
Loaner laptops and power adapters are available in the event of a problem with your laptop or charger. Building administration has given Technology Services direction to not loan out laptops or chargers in the case that one is forgotten at home or has not been charged. Laptops are to be fully charged and brought to school every day. There are no exceptions to this rule.
Requesting Help from Home
Please log a ticket via email by emailing firstname.lastname@example.org. Use the student’s North Allegheny email if possible, as then the ticket is routed directly to the NAI help desk. If the student’s laptop is completely down, they can access e-mail from any other device that connects to the internet by going to northallegheny.org and clicking on TigerID portal icon, and logging in there.
If using the student’s NA email is not possible, logging the ticket via a parent email is also an option. Please be sure to specify the student’s name and student ID, as well as the issue in the email.
Please log a ticket with the Help Desk by calling 412-369-5849.
Please log a ticket by accessing https://servicedesk.northallegheny.org/support/home. This will require logging in with your student Tiger ID.