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About Transportation at NA

Contact Information

Dispatch Office
bushelp.northallegheny.org
412-369-5500
(operators available between the hours of 6:00 AM–5:00 PM on days when school is in session)
 

Director of Transportation |
Scott Mergen

smergen@northallegheny.org
412-369-5500 x57104
 

Manager of Personnel & Safety | Howard Cervone
hcervone@northallegheny.org
412-369-5500 x57110
 

Routing & Operation Specialist |
Joe Boring

jboring1@northallegheny.org
412-369-5500 x57106
 

Manager of Customer Service, Routing, & Operations |
Stephany Richards

srichards@northallegheny.org
412-369-5500 x57104
 

Dispatcher | Tracy Heisel
theisel@northallegheny.org
412-369-5500 x57111

 

Dispatcher | Carl Platko
cplatko@northallegheny.org
412-369-5500 x57111

 

Transportation Secretary |
Erika Blumer

eblumer@northallegheny.org 
412-369-5507
 

 

North Allegheny Transportation is committed to supporting the educational process of the North Allegheny School District by providing safe transportation for all students.

North Allegheny transports over 9,500 students to over 30 public, private, and parochial schools each day. We maintain a fleet of buses and vans based out of the Transportation Center at 400 Hillvue Lane in McCandless and at our satellite site on the Marshall Campus.

NA School Bus Help Desk

visit bushelp.northallegheny.org

Through our Bus Helpdesk, you can submit a ticket to:

  • Report On-time Bus Issues
  • Request Changes to Your Student’s Bus Stop—Time, Location
  • Report Lost Items Left on the Bus
  • Access:
    • Act 372—Non-Public School Request Form
    • Application for Alternate Bus Stop
    • Bus Stop Change Request Form
    • Shared Custody Form

Bus Stops

The district provides transportation in accordance with the laws and guidelines of the Commonwealth of Pennsylvania, and with Board Policy #810 Section G for the creation of bus stops. Students will be notified of their assigned bus stop through the district's student information system prior to the start of the school year. Students should arrive at their bus stop at least five minutes before the scheduled bus arrival time. Due to weather, traffic, or other issues, a bus may be delayed. Students should wait at least 30 minutes before leaving their bus stop unless a parent/guardian determines that weather or other conditions will not allow waiting.

Student Behavior

Parents/guardians are responsible for students’ behavior at the bus stop. Classroom behavior is expected while on the bus. The driver is the authority figure responsible for enforcing the safe transport rules. Bus safety rules are listed here, as well as on the bulkhead in each bus. The driver can handle minor discipline problems by speaking to students or reassigning seats. More serious issues are addressed at the school by either bus proctors or principals. Each bus is equipped with video cameras that may be used to support investigation or discipline. Behavior or discipline issues may result in a warning, reprimand, the student being sent to bus safety school, or loss of bus transportation privileges.

School Bus Drivers

North Allegheny's school bus drivers are extremely well-trained. Candidates must complete a minimum of 14 hours of classroom training and six hours of on-the-road training. All drivers must possess a Commercial Driver’s License with a School Bus Endorsement. Drivers are subject to two background checks, FBI clearance, driver’s license review, and pre-employment drug testing.

Training does not end when a driver becomes licensed. Each year, all drivers attend at least two in-service programs. Every four years, the drivers are required to complete a ten-hour recertification. Additionally, drivers are given an annual physical by a district-appointed physician. Drivers are also subject to random drug and alcohol testing. More than half of North Allegheny's drivers have been working in the district for over ten years.

School Buses

The district owns and maintains its own bus fleet and utilizes contractors for some special needs, private schools, and other special programs. We have a staff of certified mechanics and assistants who maintain our vehicles and also respond to bus breakdowns or other on-road issues. We conduct an extensive preventative maintenance program to ensure our fleet remains in excellent condition, and all buses are given a thorough inspection by the Pennsylvania State Police each summer.

Safety is of the utmost importance. Each bus is equipped with standard safety items such as a fire extinguisher, safety triangles, a first aid kit, and a body fluid cleanup kit. All safety rules are posted on the bulkhead. Drivers review these rules with students at the beginning of each school year. Bus discipline is the responsibility of each school with input from the driver and his or her supervisor. Classroom behavior is expected while on the bus. Video-only cameras have been installed in all buses to aid in this process.

All vehicles are equipped with two-way radios. On days that school is in session, the dispatch office is staffed from 6:00 AM–5:00 PM. The employee in the dispatch office is responsible for answering incoming phone calls and communicating necessary information to drivers. The dispatch office may be reached at bushelp.northallegheny.org or 412-369-5500.

 

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