350 Cumberland Road, Pittsburgh, PA 15237

PHONE: 412-369-5530

NAI Student Help Desk
  • Requests for Service: Student Help Desk Ticket Submission
  • Location: The student help desk is located next to the library in C ramp.
  • Hours: 7:00 AM to 2:30 PM.
  • Technician: Ms. Caitlin Scott or another staff member if Ms. Scott is unavailable.
Note: If you are having an issue with your laptop please try restarting before requesting service. In some cases, restarting the laptop is all that is needed to correct the problem.

Requests for Service
Please use this link to enter a request for service if you are having a problem with your student laptop. You must fill this out BEFORE coming to the student help desk. In the event that you are unable to use your laptop to place your service request, please use a computer in the library or your personal device (e.g. cell phone) to fill out the service request form. If none of these are available there is a kiosk at the student help desk that may be used if necessary.

Software Requests and Website Unblock Requests
All requests for software and website access must be submitted to the IT department by a faculty or staff member. Students should contact their teacher or other faculty member for any requests.

Loaner Power Adapters and Laptops
Loaner Laptops and Power Adapters are available in the event of a problem with your laptop or charger. Building administration has given IT direction to not loan out laptops or chargers in the case that one is forgotten at home or has not been charged. Laptops are to be fully charged and brought to school every day. There are no exceptions to this rule.